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Returns & Refunds policy
At Ajudni Accessories, every piece is handcrafted with care and undergoes strict quality checks before shipping. We hope you love what you receive! However, in rare cases where you may wish to return or seek a refund, please read our policy carefully.
Eligibility for Refunds:
Refunds are considered only under the following conditions:
The product received is damaged in transit or defective.
You have received the wrong product or a missing item in your order.
Refunds are not applicable for reasons such as change of mind, dislike of the product after use, or minor variations in color/finish (as images may slightly differ due to lighting/screen resolution).
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
Conditions for returns:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 48 hours
The goods are in the original packaging
A product opening video is a must to request return of damaged goods. Any damage at the receiver's end, after opening the product cannot be returned.
We reserve the right to refuse returns of any merchandise that does not meet the above eligibility criteria or return conditions at our sole discretion.
Mandatory Proof – Unboxing Video:
A clear, unedited unboxing video starting from the sealed package is compulsory to claim a refund.
Photos or videos taken after unboxing will not be accepted as valid proof.
In absence of the unboxing video, refund or replacement requests will be declined.
Reporting an Issue:
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail ajudniaccessories@gmail.com
Any issue must be reported to us at ajudniaccessories@gmail.com within 48 hours of delivery, along with the unboxing video and photographs.
Requests raised after 48 hours will not be eligible for refund.
To start a return, you can contact us at ajudniaccessories@gmail.com. Please note that returns will need to be sent to the following address: Anand Nagar Colony, Khairathabad, Hyderabad, TS, 500004, India
Refund Process:
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. We will reimburse you no later than 07 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 07 business days have passed since we’ve approved your return, please contact us at ajudniaccessories@gmail.com.
Non-Refundable/Non-Returnable Items:
Accessories once worn, used, or tampered with.
Items purchased during sale/clearance/promotional offers.
Personalized/customized orders made specially for you.
Orders returned without prior approval from our support team.
Return to Origin (RTO) / Failed Delivery:
If an order is returned due to incorrect address, customer unavailability, or refusal to accept delivery, only the product value will be refunded after deducting two-way shipping charges.
Seller’s Discretion:
All refunds are subject to verification by our quality team.
Ajudni Accessories reserves the right to decline a refund if the product does not meet the above conditions.
Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like custom products (such as special orders or personalize items). Please get in touch if you have questions or concerns about your specific item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item..
Returning Goods:
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
6-3-612/D, Sowbhagya Apartments, Anand Nagar Colony, Khairathabad, Hyderabad - 500004
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you. Unfortunately, we cannot accept returns on sale items or gift cards or exchanges
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us:
If you have any questions about our Returns and Refunds Policy, please contact us at -
📧 Email: ajudniaccessories@gmail.com
📞 Phone/WhatsApp: +91-8978994954